RNR Custom Cycle Ltd in Guelph, ON

Reviews about RNR Custom Cycle Ltd

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  2020-03-23, by Brian Mackenzie
  I've been riding since 1980 and have never had this kind of service with any of the business's I ever used. I took my tank in to get the lining repaired, owner said he'd have it ready in a week. Sounded great, three weeks later owner said he couldn't get it clean enough to line properly. I thought it was beyond repair from day one but gave him the benefit of the doubt, he does this more then I do. Two months later I have a new tank. Also ordered numerous other parts as well. Ordered boots for my forks when I dropped off my tank when they did come in they were the wrong ones. Never did get the right ones. Also ordered a complete the wiring harness for my bike and only ever got the main harness and that took over a month. I was getting tired of driving the 30 minutes one way so I asked them to call me when my parts are in. They said they called me but nothing was on my phone, seem I get messages from everyone else but them. I did get a call from the owner on a Thursday and I called back immediately and picked up my parts on the following Saturday. When I got there on Saturday they were not very friendly. I received the main harness and payed for it but this is the part that shocked me, they wanted me to pay for all the parts I had ordered. I did not feel comfortable doing this. Do you not have enough money to operate? I never had to do this with anyone else I have dealt with in the last 37 years of riding. It's been three months now and I have not heard from them, great way to conduct business....... I have been running business's much much larger than yours for thirty plus years and have never treated a customer with disrespect that I received. If you didn't want my business any longer say so in a professional manner, cowardly move. I have no problem giving my money to someone who appreciates my business.....