Brock Road Garage Tirecraft in Guelph, ON Open now

Reviews about Brock Road Garage Tirecraft

• ★ ☆ ☆ ☆ ☆

  2020-08-19, by mary christine
  Just wanted to write a review given that I chose Brock Road based on this rating site. I did not have a good experience. They did not show up for my Saturday appointment, even though I confirmed in person 5 days in advance and received a confirmation email the day before. They would take no responsibility for this significant inconvenience to me. I am unable to trust people who won't own their error (and who lie to cover it up), and I need to be able to trust my mechanics. ** I have just read the owners response. I am reeling a bit with all the lies. I missed no appointments. Shaun didn't call me. Melissa didn't call me. There was no effort to communicate with me. Not before and not after their 'no show.' I called them. At which point there was no effort to resolve the error. The entire owner's response here is fabricated. I am truly astounded. A scheduling error could have been easily resolved. All these lies? Not so much. I struggled with whether to even post here since I have no desire to simply 'bad mouth' people and I'm not a 'review writer'. However I've learned from other people's experiences sometimes and just thought I'd share mine.
• ★ ★ ★ ★ ★

  2019-12-16, by Paul Mazza
  It's always a pleasure to deal with these folks. They always offer me a loaner so that I can leave my car there rather than waiting for it. They are very up front in communicating things that 'need to be fixed' and things that 'should be done soon' with no BS, or attempts to sell me repairs I don't need. They always work with me to make things as convenient and affordable as possible. It's hard to find a trustworthy auto repair shop these days, but Brock Road definitely fits the bill!